Specifications

Records and Data Schema
CDR Manual 69
Records and
Data Schema
TargetWGNum Target workgroup
number
CHAR
WGSessionID A unique Session ID for
workgroup call
LONG
OutGoingWG Workgroup number for
an outgoing call, while
agent login
LONG
ConfSessionID Conference Session ID LONG
DNIS DNIS number for
incoming call
CHAR
(33)
AccountCode Account code CHAR
(11)
1—10 digits in length
AADuration Duration in seconds an
incoming call is
connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR
in a single session
produces multiple
records
LONG
RingDuration Duration in seconds a
call is ringing and in
workgroup queue
LONG
QueueDuration Duration in seconds
when a call stays in a
queue.
LONG
VMDuration Duration in seconds after
a call goes into a
voicemail box; includes
greeting, false attempts
at messages, successful
message, and review of
message
LONG
VMRecDuration Duration in seconds of
recording time for a VM
message that was
completed
LONG
Table 9: CDRMAIN
Database
Element
Definition Type Specification