Specifications

Records and Data Schema
CDR Manual 65
Records and
Data Schema
Table 8:AGENTSUMMARY4
uid Unique ID to link
AGENTSUMMARY1
LONG
CountLogon
WG
Count of workgroups that agent is
logged into
LONG
DurAgentLo
gon
The login duration when agent logs
into at least one workgroup
LONG
NumAgentA
vailable
Number of times agent is available LONG
DurAgentAv
ailable
The duration while agent is in
available state
LONG
Database
Element
Definition Type Specification
The following values are significant only when an agent logs into at least one workgroup. If
an agent doesn’t log into any workgroup, all values should be zero.
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
uid Unique ID link to
AGENTSUMMARY1
LONG
NumAgentDND Number of times agent entered DND LONG
DurAgentDND Total duration of the DND LONG
NumAgentFWD Number of times agent enable
extension forward and enter FWD
state
LONG
DurAgentFWD Duration of agent in FWD state LONG
NumAgentError Number of times agent enter Error
State while login
LONG
DurAgentError Duration of agent in Error State while
login
LONG
NumNotReady Count of Agent enters Not-Ready
state
LONG
DurNotReady Duration of Agent Not-Ready LONG
Database
Element
Definition Type Specification