Specifications

Records and Data Schema
CDR Manual 63
Records and
Data Schema
Table 6:AGENTSUMMARY2
GMTOffset Offset to GMT time, includes
daytime savings, in seconds; ex:
Pacific Summer time 25200
LONG
LocalDay 8 digit number representing date
ex: 20040608 = 06/08/2004
LONG Format:
yyyymmdd
DayofWeek Day of the week LONG 0 = Sunday
1 = Monday
2 = Tuesday
3 = Wednesday
4 = Thursday
5 = Friday
6 = Saturday
AgentNum Agent Extension Number LONG
Database
Element
Definition Type Specification
The following values are significant only when an agent logs into at least one workgroup.
If an agent doesn’t log into any workgroup, all values should be zero.
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
uid Unique ID to link to
AGENTSUMMARY1
LONG
NumInDirCall Direct (non-workgroup) incoming
call
LONG
NumInDirAnsw
ered
Direct (non-workgroup) incoming
call answered
LONG
DurInDirTalk Total talk duration of direct (non-
workgroup) incoming calls
LONG
NumInDirVM Count of direct inbound voicemail
message
LONG
Database
Element
Definition Type Specification