Specifications

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62 CDR Manual
Table 4:AGENTPERWGSUMMARY3
Table 5:AGENTSUMMARY1
NumOutWG
Hold
Count of outbound WG hold calls by
agent (One call on hold multiple
times will count once only)
LONG
DurOutWG
Hold
Hold duration of outbound
workgroup calls
LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
uid Unique ID to link to
AGENTPERWGSUMMARY1
LONG
DurLogin The total time agent was logged in. LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
NodeID Server ID (System ID) assigned to a
MAXCS system in MaxAdmin
LONG value: 1–100
uid Unique ID to link to
AGENTSUMMARY2,
AGENTSUMMARY3, and
AGENTSUMMARY4
LONG
StartTime GMT start time of record's period.
Seconds since 1970/01/01 00:00:00.
LONG
EndTime GMT end time of record's period.
Seconds since GMT 1970/01/01
00:00:00.
LONG
Database
Element
Definition Type Specification