Specifications

Records and Data Schema
CDR Manual 61
Records and
Data Schema
NumInWGC
all
Total inbound WG calls during
interval
LONG
NumInWGA
nswered
Number of incoming workgroup
calls answered by this agent
LONG
NumInWGR
NA
Total of agent RNA LONG
DurInWGAn
sRing
Ring duration of answered calls
workgroup calls
LONG
DurInWGTal
k
Talk duration of incoming calls
(NumInWGAnswered), starting from
the time the agent answers a call until
the call is disconnected, transferred,
or parked
LONG
NumInWGW
rapUp
Number of Wrap-ups for incoming
calls
LONG
DurInWGWr
apUp
Wrap-up duration for incoming calls LONG
NumInWGV
M
Count of WG calls to agent's VM
with message
LONG
DurInWGV
M
Total duration of voicemail message LONG
NumInWGH
old
Number of incoming calls hold by
agent (One call hold multiple times
count once only)
LONG
DurInWGHo
ld
Hold duration of incoming calls LONG
NumOutWG
Connected
Count of outgoing connected calls
including trunk and extension calls
LONG
DurOutWGT
alk
Talk duration of outgoing connected
calls (NumOutWGConnected) from
the time the call enters "Connected"
state until disconnected, parked or
transferred
LONG
NumOutWG
WrapUp
Number of wrap-ups for outbound
WG calls
LONG
DurOutWG
WrapUp
Wrap-up duration for outbound WG
calls
LONG
Database
Element
Definition Type Specification