Specifications

Records and Data Schema
CDR Manual 59
Records and
Data Schema
Table 2:AGENTPERWGSUMMARY1
Agent per Workgroup Statistics during the time interval specified by Start
Time and End Time.
Activity Activity of the
Agent
LONG 1 = Staff
2 = UnStaff
3 = Login
4 = Logout
5 = Ready
6 = DNDFWD
7 = Not Ready
8 = Wrapup
9 = Error
Reason Reason for Activity.
(For logout, it is
logout reason code)
LONG 96 = Network issues caused the
system to log out an IP phone
agent from the workgroup.
97 = Agent’s physical or IP
extension is changed to virtual
extension. System logs out the
extension from workgroup.
98 = Supervisor logs out the agent.
99 = Agent ring no answer.
System logs out the agent from
workgroup based on configuration
WrapUpSess
ionID
Call session, for
wrap up
LONG
WrapUpDir
ection
Call direction, for
wrap up
LONG When Activity = 8 (Wrapup),
1 = inbound wrap-up
2 = outbound wrap-up
WrapUpDur
ation
Wrap up duration LONG
Database
Element
Definition Type Specification
Version Version of the record LONG 2 = OE/ACM
5.0A
Database
Element
Definition Type Specification