Specifications

Records and Data Schema
CDR Manual 57
Records and
Data Schema
Total Wait Time for
Abandoned Calls
Total of Wait Time (Queue Duration + Ring Duration)
for Abandoned Calls
Total Outbound
Connected Calls
Total of Outgoing Calls
Total Outbound Talk
Time
Total of Outgoing Calls Duration
Average Outbound Talk
Time
Total Outbound Talk Time divided by Total
Outbound Connected Calls
Workgroup Statistics Window
Shown in “Statistics (WG Statistics)” on page 22
Field Definition