Specifications

Records and Data Schema
CDR Manual 55
Records and
Data Schema
Group Inbound Calls Summary
Group Total Inbound
Calls
Total of all inbound calls, including Answered,
Overflowed, and all Abandoned calls
Total Calls Without
Queueing
Total of calls with queue duration of zero.
Total Calls in Queue Total of Calls in Queue
Total Calls Answered Total of Calls Answered
Total Calls
Overflowed
Total of Overflowed/Redirected
Total Calls
Abandoned
Total of Calls Abandoned which is the sum of
Abandoned in Queue, Abandoned During Ring,
Abandoned to Voice Mail, and Abandoned to Others
in the following sub-categories.
Abandoned in
Queue
Total of Calls Abandoned in Queue
Abandoned during
Ring
Total of Calls Abandoned during Ring
Abandoned to
Voice Mail
Total of calls abandoned to voice mail, which is the sum
of Leave VM and Without VM in the following sub-
category.
Leave VM Total of Calls Transferred to VM
Workgroup Statistics Window
Shown in “Statistics (WG Statistics)” on page 22
Field Definition