Specifications

Records and Data Schema
CDR Manual 49
Records and
Data Schema
WG Statistics Search Results Windows
Hold Duration Duration while call was on hold or parked
Talk Duration Duration while the call is answered by a person; see Table 9,
“CDRMAIN,” on page 66 for details)
Record Duration Duration of conversation recording
Exit State The last state of call before the call record is logged; (see
Table 9, “CDRMAIN,” on page 66 for details)
URL URL when “call” is initiated by AltiWeb user clicking the
make-call button
User Data Agent input
Agent Statistics Window
Shown in “Statistics (WG Statistics)” on page 22
Field Definition
Upper half of window
ID Number assigned by MAXCS to this record
Date Date of time interval
Time Time interval for these call statistics
In Call Ans Count of incoming workgroup calls that were answered
by an agent; if a login agent uses Pick Call from Queue
feature in MaxAgent, this counter is also incremented.
If the incoming workgroup call is answered by an agent,
then transferred or parked, the transferred or parked call
is considered out of this workgroup.
Record Window for “Call Info”
Shown in “Call Details” on page 19