User manual
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ACM 5.1
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Table Of Contents
Contents
Advanced Call Router
New in Release 5.1
Installation
Database Upgrade
Call Router DBUpdate Tool
To Configure/Run Advanced Call Router
Advanced Call Router Route Rules
Creating Route Rules
Viewing Advanced Call Router History Menu
Show Workgroup Status
Clearing Advanced Call Router History Data
Additional Advanced Call Router Features
Testing Call Router
Testing SQL Server Database
Advanced Call Router Manual
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