User guide

Chapter 7: Auto Attendant Configuration
MAXCS ACC 6.7.1 Administration Manual 85
Level - Go to Top
Level
Go to the top level and repeat action items on the top level.
Level - Go to
Specified Item
Goes to selected menu item at any level. A list opens, from which
you select the item.
Call - To Ext./
Group
Transfers call to an extension or group number you select in the list.
Call - To Operator
Routes the call to the operator (the operator is defined in the System
Configuration window).
Call - Dial By
Name
Prompts the caller to enter the name (first, or last, or both in any
order) of the person they want to speak with and dials the extension
that matches the name. Callers may not have to enter the entire first
or last name before a match is found.
Call - Collect
Extension
The top level of each AA collects the extension number automatical-
ly. The system has a timing delay to differentiate if the first digit the
caller entered is a menu option or the first digit of an extension num
-
ber. Once past the top level, the system will not have the timing de-
lay to differentiate digits. If you would like to provide the option for
a caller to enter an extension number, you need to map this action
item to one of the menu options.
Call - Directory
Service
Lists the system users and their extensions to the caller. For this to
work properly, users need to record their directory names.
Call - Disconnect Disconnects the call.
VM - Record
Message
Leaves a voice mail message in the specified voice mail box. If you
want the caller to hear the extension’s greeting before hearing the
start-recording beep, check Play Extension Greeting.
VM - Mailbox
Access
Allows the caller to log in to the voice mail system to retrieve voice
mail or change personal options from the outside. This option is
assigned to the "#" key at the top level of each AA by default.
Adv. - System Call
Back
Allows outside caller to dial into the system, enter a call back num-
ber, hang up, and wait for the system to call back. The system will
request the caller to enter an extension and password for authenti
-
cation. The call back number needs to include the toll call prefix and
area code for long distance and international calls. The trunk or
route access code is not required when entering a call back number.
Adv. - Collect
Digits
See the discussion below on “Collecting Digits”.
Adv. - Advanced
Call Router
When selected, the system will hand over the call to the Advanced
Call Router application through the SDK API interface. The ACR ap
-
plication needs to log in to a virtual extension with the correct pass-
word. If the ACR application fails to connect, the system will execute
the sub-level "&" as a fail action.
Adv. - Application
Process Control
When selected, the system will hand over the call to the APC (Appli-
cation Process Control) SDK through an application extension as a
control extension. An SDK APC based application needs to log in to
the application extension to receive the call. If the APC application
fails to connect, the system will execute the sub-level "&" as a fail
action.
Action Description