User guide

Chapter 7: Auto Attendant Configuration
84 MAXCS ACC 6.7.1 Administration Manual
Figure 39. AA window
Note: You can check the Hide ‘No Action’ Items check box to hide items that are set
to “no action.” This will give you a cleaner view of your various action items.
Configuring Menu Items
The AA is a tree-based structure with unlimited tree levels. The following rules guide the
basic AA configuration:
• Each item is an action point with its ID number and name.
• The top of the tree is a "O" (for Origin).
• A timeout is indicated by a "T".
• Any action item can have a "Prompt". The list displays phrase files located at
C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any file name.
(Note: Prior to the 5.1 Release, the "Phrase" directory was under C:AltiServ, and
custom phrases had to use a phrase number from 0001 to 0999.)
• If one action item has multiple choices, you need to select "Expand Tree" instead
of using "Go to next menu" to create a new level.
• You can jump to any action item within the same AA.
Every item will execute steps according to the following rules:
• First step – Play prompt if the box is checked. If the prompt box is not checked,
the AA will go to the second step without delay.
• Second step – Execute the action selected from the drop down list. The drop down
list contains the following actions:
Action Description
No Action An “invalid” message plays and the menu is repeated.
Level - Expand
Tree
Expand menu item to create additional level.
Level - Repeat
Current Level
Repeats the level that contains the “Repeat Current Level” menu
item.