User guide

Chapter 6: Voice Mail Configuration
MAXCS ACC 6.7.1 Administration Manual 79
Setting E-mail Messaging Options
To use the MAXCS e-mail services, configure the following settings.
Parameter Description
Enable SMTP/POP3 E-
Mail Service
Selected, this enables incoming and outgoing mail services on
MAXCS—Simple Mail Transfer Protocol (SMTP) and Post Office
Protocol (POP3).
Postmaster Ext
This field defines the extension that will be assigned as a Post-
master Extension. When the e-mail system receives an e-mail
with an invalid e-mail account, the automatic reply to the send-
er (informing of the invalid e-mail account used) is sent from
the defined extension.
Note: The system always requires an extension to be specified
as the Postmaster Extension. By default, the first extension in
the system is used. If an extension is selected as the Postmas-
ter Extension, it cannot be deleted until the Postmaster Exten-
sion is re-assigned to another extension.
Creating Distribution Lists
The System Distribution Lists provide for forwarding voice mail messages to multiple
recipients defined as list members. To forward a voice mail to all list members, a user
needs to enter only the two-digit ID instead of entering numerous individual extensions.
You can create up to 100 distribution lists, each composed of up to 64 extensions. The
extension list member can represent another distribution list.
Note: The system distribution lists discussed here are different from the extension
distribution lists, which are configured through the phone sets or the
MaxCommunicator or MaxAgent user applications.
Native VM Integration
with Exchange (con’t)
To turn on the message waiting light on the desktop phone and
allow AltiGen CTI client applications to manage voice mails, the
voicemail files are replicated back to MAX Communication Server.
When a voicemail file is heard, marked save, or deleted from an
AltiGen client application, the voicemail attribute is changed in
the Exchange server accordingly.
Limitations:
• Personal options usually invoked by pressing 4 on the AltiGen
Voice Mail System menu must be invoked by pressing #14.
• The following AltiGen voice mail functions are not supported:
activity greeting, voice mail distribution list, voice mail out call.
• One Number Access is not available.
If you select this option, enter the DNS name of the Exchange
server in the Exchange Unified Messaging Server field (do not
enter the IP address).
Exchange Client
Access Server
Enter the DNS name of the Exchange Client Access Server.
Exchange Unified
Messaging Server
Enter the DNS name of the Exchange Unified Messaging Server.
Parameter Description