User guide

Chapter 6: Voice Mail Configuration
78 MAXCS ACC 6.7.1 Administration Manual
Synchronize with
Exchange
Allows a two-way synchronization between a user's Altiserv voice
mail and the user’s Outlook-readable mail messages with their at
-
tached .wav files in the user's inbox. When e-mails or voice mails
are deleted from one server, they are automatically deleted from
the other server as well. (This is what previous AltiGen releases
have offered.)
If you choose this option, type in the Exchange Client Access
Server IP address or DNS name.
Bridged Access to
Exchange
Enable
Synchronization
Through bridged access integration, via a SIP connection, Alti-
Gen’s Voice Mail System provides an option to the user to directly
access Exchange Unified Messaging (by pressing 7 in extension
voice mail after entering the password). Once connected, users
can check and reply to e-mail, manage calendars, and send mes
-
sages.
Note: If Exchange server is offline or down, the user pressing 7
will hear an error message, “This voice mailbox is not accepting
new messages at this time.” All other VM features still function,
as they are provided by the MAXCS system and not Exchange
server.
If you select this option, enter the DNS name of the Exchange
server in the Exchange Unified Messaging Server field (do not
enter the IP address).
If you want to synchronize voice mail between the AltiGen mail
box and the Exchange server, check the Enable Synchroniza
-
tion box. If you don’t check this, voice mail is not synchronized
between the two message stores.
Native VM Integration
with Exchange
Uses Exchange as a native voice mail box to store voicemail files,
providing a unified mailbox for all message types. Callers are
forwarded to the Exchange mailbox when an extension is ring-no-
answer, busy, or in DND. Accessing voice mail is done through the
Exchange system.
When this option is activated, all physical/virtual/WG mail boxes
with associated Exchange mailboxes are switched to Exchange.
Extensions that do not have an Exchange mail box are treated as
mailbox disabled.
Users with an Exchange account press ## to log in to the
Exchange voicemail box. The system establishes a voice stream
to the Exchange mailbox through a SIP connection.
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