User guide

Chapter 4: System Configuration
MAXCS ACC 6.7.1 Administration Manual
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Figure 27. System Configuration, Audio Peripheral tab
Configuring Music On Hold and Recorded Announcements
Callers will hear the music or recorded announcement configured on this tab only if the
user places the caller on hold.
To configure Music On Hold when using audio equipment,
1. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement.
2. Select the Triton Analog Station board number to which the audio equipment is
attached.
Configuring Music One Hold to Play a File
To configure Music On Hold to play a file,
1. Make sure a VoIP board is installed (required for playing a file).
2. Check Enable Callers on Hold or in Queue to Listen to Music or Recorded
Announcement.
3. Use the list to select the logical board ID of the VoIP board.
The system will play the default music-on-hold file when the user places the caller
on hold.