User guide
Chapter 4: System Configuration
52 MAXCS ACC 6.7.1 Administration Manual
The holiday you added shows in the Holiday list. Additional holidays you create appear in
the list and together make up the Holiday Profile.
Setting Call Routing for a Holiday Profile
To set call routing,
1. Select a Holiday Profile from the Profile list, and then select a holiday in that profile
from the Holiday list.
2. Set call routing for “normal” holiday hours using the field group in the Normal
section of the Holiday tab. This will be the default route for calls coming in on that
holiday.
3. If you have special work hours during holidays, check the Special hours option and
configure special hour routing.
This route will override the route for normal holiday hours, for the hours you specify. Use
this option, for example, to route calls for the working portion of a holiday that your
organization treats as a half-day.
4. To apply these hours to more than one holiday, click the Apply To button and in the
dialog box, select all the holidays to which you want the hours to apply. You can
select multiple holidays by using Ctrl-click or Shift-click. Click OK.
5. When you are finished, click OK.
When a new year begins, the dates on which holidays fall usually change. You can edit
the dates for annual holidays, making them accurate for the new year.
Updating the Date of Annual Holidays
1. Select a Holiday Profile, and then the holiday from the Holiday list. Its date and
description appear in the Normal section.
2. Click the arrow beside the date to open a calendar and assign a new date.
3. Click Apply.
Configuring System Speed Dialing
You can set up to 60 system speed dial numbers. The IDs available are from 00 – 59.
Users press #88, and follow that with one of the system speed dial access codes you set
here.
Speed dial settings for individual extensions are set in Extension Configuration. (See
“Setting up Station Speed Dialing” on page 188.)
To configure Speed Dialing, select System > System Configuration, and then click
the System Speed tab.