User guide

Chapter 4: System Configuration
50 MAXCS ACC 6.7.1 Administration Manual
For each business hour profile, set the business schedule parameters as follows:
Parameter Description
Day
Select the days of the week on which the company does business. For
example, if the company does business Monday – Friday, check the
check boxes for those days.
AM and PM Sched-
ules
For each day of the week, select the time periods during which the
company is available for business. The time between the AM and PM
times can be used to indicate a lunch break or time between shifts.
If you don’t want to set a break between AM and PM schedules, set
the PM starting time to be the same as the AM ending time.
Or if you want to specify 24 hours as standard business hours, select
the following hours:
• AM Schedules: From 08:00 AM to 12:00PM
• PM Schedules: From 12:00 PM To 08:00 AM
Routing Calls on Holidays
You can create special routes for incoming DNIS and trunk calls that come in on desig-
nated holidays. For holidays that your organization treats as half-days, you can create
separate profiles for business and non-business hours.
Note: Incoming DID and tie trunk calls will not follow holiday routes, but go to the dialed
extensions directly.
To configure Holiday routings, select System > System Configuration, and then click
the Holiday tab.
Multiple Holiday Profiles can be configured in a system. Each Holiday Profile can include
multiple holidays. A default “System” Holiday profile is already configured. Multiple
Holiday Profiles can also be assigned to DNIS Routing and Trunk In Call Routing entries.