User guide

Chapter 4: System Configuration
MAXCS ACC 6.7.1 Administration Manual
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Setting Business Hours
The Business Hours tab contains group boxes for setting the business hours and days of
the week for which the business or organization is in operation. The business hours
schedules are used to set other system settings such as trunk, and DNIS and caller ID
in call routing.
Note: Because the business hours are used throughout the system, you or the appro-
priate administrator must make sure the system time has been set correctly.
The system time can be changed using the Date and Time options in the Win-
dows Control Panel.
To access the Business Hours settings, select System > System Configuration, then
click the Business Hours tab.
Figure 16. System Configuration, Business Hours tab
Multiple Business Hours profiles can be configured in a system. A default “System”
Business Hours profile is already configured. Multiple Business Hours profiles can also be
assigned to DNIS Routing and Trunk In Call Routing entries.
To add a Business Hours profile, click Add. Enter a name for the profile, then click OK.
Route Access – The Route Access option can be assigned to one or
more digits, to route the call per the out call routing table. Out call
routing, which is sometimes called ARS (Automatic Route Selection)
or LCR (Least Cost Routing without carrier rate table), is described
in “Out Call Routing Configuration” on page 167.
Out call routing is designed to help 10-digit dialing, Zoomerang di-
aling, digit manipulation, and tie trunk hop-off dialing.
Parameter Description