User guide

Chapter 4: System Configuration
44 MAXCS ACC 6.7.1 Administration Manual
Setting a System Number Plan
The system number plan defines the extension digit length. You can use from 3–6 digits
for extensions. You also use the system number plan to set a DID number length to use,
and to define the system response to the first digit dialed – for example, pressing 9 to
get a trunk line.
The numbering scheme requires some thoughtful planning.
To set the number plan, select System > System Configuration, then click the
Number Plan tab.
Call Supervision
Check the check box to allow a supervisor to monitor, barge
in on, coach, and record an agent’s non-workgroup call.
Notes:
• If this check box is checked, the supervisor can listen,
barge-in on, coach, and record an agent's conversation re
-
gardless of the agent's login status.
• Supervisor extension does not have to be a workgroup
member to listen to, barge-in on, coach, or record an
agent's conversation.
• For the coaching feature, the agent’s extension can be ei-
ther an IP extension or a Triton analog extension.
Warning! Listening in to or recording a conversation with-
out the consent of one or both parties may be a violation of
local, state and federal privacy laws. It is the responsibility of
the users of this feature to assure they are in compliance with
all applicable laws
.
Parameter Description