User guide

Chapter 3: Getting Around MaxAdministrator
36 MAXCS ACC 6.7.1 Administration Manual
• Waiting Time – The longest wait time of callers in the queue
• Service Level – The percentage of calls in the queue with queue time less than or
equal to the defined service level threshold
Current Resource Statistics Window
The Current Resource Statistics window shows the total VoIP channels, available
channels, and in-use channels. This window helps administrators monitor VoIP channel
usage and MeetMe conference resource use.
Figure 8. Current Resource Statistics window
Top part of the window
Contains a summary of codec usage. The first G711 only codec section shows 30-port
G711 VoIP board codec use.
Middle part of the window
Displays the following data:
• Gateway ID – The ID of the VoIP channel’s home gateway
• IP Resource – The Triton VoIP logical board ID:internal DSP channel ID
• Codecs Capability – The codecs the IP channel can use
• Active Codec – The codec currently being used
• Used By – The extension, trunk, SIP channel or H.323 channel that is using this
channel
• Connect To – The extension, trunk, or channel the channel is connected to
• Packets Sent/Received – The number of voice packets sent and received
• Bytes Sent/Received – The total size (in bytes) of all voice packets sent and
received
• Network Packet Loss – The number of voice packets that have been lost due to
prolonged delays, network congestion, or routing failure
• JB Packet Loss – The number of voice packets that have been discarded due to
jitter buffer overflow
• Total Packet Loss Rate – The ratio of total number of lost packets versus total
received packets
• Max Packet Loss Rate – The maximum packet loss rate observed over a period of
time during a whole session