User guide

MAXCS ACC 6.7.1 Administration Manual 415
Index
Symbols
#12, enabling, for language setting
95
#27 to relocate global extension
327
Numerics
10 digit dialing area codes 55
A
ACC Administrator
installation 26
access
system 29
access code 141
account code
forcing 181
account code display, blocking 181
actions
auto attendant 84
activity
configuration 63
adding a huntgroup 237
adding a workgroup
261
admin defined #
220
administration
AltiContact Center 41
admins, number connected to sys-
tem
370
agent check box
181
allow call redirect/priority change
276
alternate mark inversion (AMI)
120
alternate server
behind NAT 320
setting 319
switching to 320, 328
AltiContact Center
administration 41
AltiGen board test tool 367
AltiGen IP phone configuration
215
AltiGen services
stop & start 372
Alti-Mobile Extension
limitations 233
AltiServ behind NAT
configuring 310
forwarding ports 311
AM schedule 50
AMI (Alternate Mark Inversion)
120
Analog board
114
announcement
time stamp 191, 241, 267
answer options 201
answering
huntgroup call handling 246
workgroup call handling 272
application extension
definition & uses 107
failover plan 108
setup 107
application extension configuration
107
application failover plan
108
Apply To, multiple extensions
178,
261
area code, on trunk
142
area codes
system home 43
assigning client licenses 37
attaching a gateway
71
attributes
setting trunk 141
trunk 143
audio peripheral 60
audio peripheral options
for huntgroups 246
auto attendant
actions 84
adding 82
collecting digits 86
configuring 81
editing 83
making assignments 87
menu items, configuring 84
prompts, phrase management
87
recording custom phrases 88
auto record
personal extension calls 182
auto-discovery of server IP address
configuring 221
disabling 224
two servers in network 224
average jitter 37
B
B8ZS (Binary 8 Zero Substitution)
120
back up system data
368
backing up
files 369
Backup & Restore Utility 368
bandwidth
and public pipe 310
WAN 290
basic queuing control 274
Bell
120
binary 8 zero substitution (B8Z8)
120
BLF programmable key
220
Block Caller Name and Number
from view
206
blocking account code display
181
blocking all outgoing calls
55
blocking calls
54
board
H323SP, configuring 130
MAX, configuring 137
mobile extension, configuring
226
SIPSP & H323, configuring 129
SISP, configuring 129
Triton Analog Station 114
Triton Analog Station, configur-
ing 114
Triton Analog Trunk LS/GS & LS,
configuring
114
Triton MeetMe 114
Triton Resource 113
Triton T1/E1, configuring 116
Triton T1/E1, setting up channels
121
Triton T1/PRI 116
Triton VoIP, configuring 115
virtual, purpose 129
board configuration 111
Boards view window
32
boards, supported
22
bridge
conference 43
business hours 49
24-hour business hour setup 50
business hours profile
caller ID routing 163
DNIS routing 165
busy call handling 198, 200, 244,
270, 271
huntgroups 244
bytes received 36
bytes sent
36
C
call
accounting report 58
call blocking, outgoing 160
Call Center menu
30
call control
55
call handling
198, 200, 244, 270,
271
for workgroups 270
huntgroup 244
incoming 198
Call Log view window 34
call log window
34
call parking
43
call record programmable key
220
call recording
configuring system-wide 100