User guide

Chapter 29: Tools and Applications
MAXCS ACC 6.7.1 Administration Manual 375
• System Configuration Data
Collects system configuration data, including System, Extension, Trunk, AA config-
urations, and Read OE files.
• Service Provider Log Dump
Runs SPDump.exe to dump the SP log into files and then collects the trace.
• IP Phone Dump
Collects the IPPhone dump log in \AltiServ\Log\IPP.
• Stand-alone Gateway Trace
Collects the trace on the stand-alone gateway machine. If AltiServ Services are shut
down, the option is disabled. If Trace Collector is running on the stand-alone gate
-
way machine, this option is hidden (because Trace Collector just needs to collect the
trace locally).
• Triton DSP Trace Dump
Collects the Triton DSP dump log in \AltiServ\SP\Triton\. Runs TritionDSPDebug.exe
to dump Triton DSP binary log data, runs TATraceDecode.exe to convert binary log
to text files, and then collects the text files.
• AltiConnect Trace Dump
Runs acdump.exe to dump the AltiConnect Trace, and then collects the trace. If
Trace Collector is running on the stand-alone gateway machine, this option is
hidden.
• Windows Event log
Extracts the system and application event log from the Windows system.
Start Collecting: Click this button to begin the trace collection, according to the time
range and trace categories you chose. All collected files will be zipped to a single file,
which will be listed in the Collected Trace Packages list box. The progress bar will display
the progress of the whole process.
Storage Folder: The collected trace package is saved in this folder. The format of the
file name is CaseNumber_Year_Month_Day_Hour_Minute_Second _ComputerName.zip.
If the trace package is collected by #66, the format of the file name is #66_Year_
Month_Day_Hour_Minute_Second _ExtesionNumber.zip.
AltiKeep_XXX.trc Ac2AppPathHdlTbl.txt SIPKeepALive.txt
AnnouceRunLog.txt FeatServ.txt QESLLog.txt
AssertLog.txt DbUpdateTrdLog.txt Qtmlog.txt
AW_AstrCpyErrLog.txt HGwGenLog.txt Loggservice_Mutex.txt
CallQManLog.txt HGwMsgLog.txt MEMORYTRACE.txt
CDRLogDLL.txt threadid.txt NewCDRExt.txt
CDRLogTrace.txt MidNightLog.txt TritonSPLog.txt
ConfigLog.txt \logservice\Internal.txt pathlog.txt
MsgOCLog.txt ConfigServiceLog.txt rsrclog.txt
MSRunLog.txt CDRLogTrace.txt RtpPortRangeTbl.txt
mviperr.txt CDRLogDLL_EXCEPTION.txt StartupLog.txt
Postman.txt CSH323log.txt Swxx_xxxx.txt
ProcInfoLog.txt ExceptionLog.txt GWMsgLog.txt