User guide

Chapter 28: TAPI Integration
MAXCS ACC 6.7.1 Administration Manual 361
4. Select the Advanced Tab to configure the TAPI service provider.
Figure 166. Configuring the TAPI service provider
5. Choose AltiGen (TM) Communications Service Provider and click Configure.
The AltiGen TAPI Device Detect dialog box opens.
6. In the AltiGen TAPI Device Detect dialog box, click the Configuration button to
verify that the client extension is available.
7. If you have any type of error, Windows will let you know what the possible causes
could be. There could be a mistake in the Altigen server IP address, extension num-
ber, or password. You can reconfigure the client extension in the Device Detect win-
dow. (See “Changing TAPI Configuration Parameters” on page 365.)
Note: If the client extension is not in the AltiGen TAPI Device Detect window, verify
that the windows services "Remote Access Connection Manager" and
"Telephony" have a status of Started. (To open the Windows Services
window, go to Start > Control Panel > Administrative Tools > Services.)