User guide

Chapter 28: TAPI Integration
360 MAXCS ACC 6.7.1 Administration Manual
• Setting up the Phone Dialer
• Testing the TAPI Service Provider on the client system
Install the AltiGen TAPI Service Provider on the Client
The client must meet the following requirements:
• A Windows operating system specified in the client manuals
• Microsoft Outlook, Outlook Express, ACT!, or Goldmine installed on the client
• Network connection with TCP/IP enabled
Note: For Windows 2000 Server, the TAPI client must be installed on a separate PC from
the server. Otherwise, it won’t be able to detect your devices.
1. On your MAXCS CD-ROM, open the TAPI Gateway folder.
2. Open the Tapi_Client subfolder, and run SETUP.EXE.
3. When prompted, enter the Server IP address, the client’s Extension Number,
and the client’s Password.
Set Up Phone and Modem Options
1. Go to Start > Settings > Control Panel > Phone and Modem Options.
2. If Phone and Modem Options have never been configured, enter the Area Code and
the number to dial to get an outside line (usually 9). (This number is the Route
Access number configured in the System Configuration window, Number Plan
tab.) Enter this number in both To access an outside line fields.
3. If Phone and Modem Options is already configured, click Edit to verify that the
correct Route Access number is entered in both To access an outside line fields.
Figure 165. Configuring phone and modem options