User guide

Chapter 27: Microsoft Exchange Integration
358 MAXCS ACC 6.7.1 Administration Manual
You may have to restart the Exchange Server and MAXCS.
Notes
• Prevent attempts by the Exchange Administrator/Manager to use the existing ser-
vice account for the AltiGen Exchange Integration Service. Using the AltiGen service
account will provide you an audit trail that is invaluable while troubleshooting.
• Depending on the number of voice mails you have on the AltiGen server, the initial
mailbox synchronization may take a long time.
For example, if you have 10GB of voice mails on the AltiGen server and are enabling
Exchange integration for all the mailboxes, it may take up to 24 hours to initialize
the Exchange integration service.
On the other hand, if you have less than 100MB of voice mails on the AltiGen server,
the initialization will take less than 5 minutes.
• If users experience a problem making calls to the Exchange server, make sure the
MSXML 6.0 Parser has not been deleted from the server. Without it, the speech
engine services cannot play voice prompts.