User guide

Chapter 27: Microsoft Exchange Integration
340 MAXCS ACC 6.7.1 Administration Manual
– Microsoft Outlook client: either Outlook 2007 or Outlook 2010. To integrate with
Exchange, Outlook should be installed at the MAXCS system.
• A second Windows server for Exchange, loaded with Exchange Server software. It
should be installed on 64-bit system(s) with Windows 64-bit or above OS. Unified
Messaging, Client Access, and Mailbox Server roles should be installed with
Exchange Server.
(Important: When you install both the Exchange Server and MAXCS, you must log
in as the Domain Administrator, NOT the Local Administrator.)
• The MAXCS system and the Exchange Server system must belong to the same
domain, with a network throughput rate of no less than 100Mbps and without any
Web proxies in between.
• AltiGen Services must be installed and started with the user account
<Domainname>\AltiGen_<AltiServSystemName>.
This service account must have a mailbox in the Exchange Server that is different
from the previous version.
• Exchange Server Services must be started.
• Successful ping from Exchange Server to MAXCS and vice versa.
When You Install MAXCS
You may be installing MAXCS now, or you may have already installed it. To integrate
with Exchange, you need MAXCS software version 6.7 or above.
1. If you are installing now, log in to Windows with a user account that is a member of
the Domain Admin group. If MAXCS is already installed, skip to step 4.
2. While installing, MAXCS automatically creates a user account as a service account
(see Figure 144), and you have a chance to change the default password. Record
this password for future troubleshooting.
Figure 144. In this example, the installation program created a user account
“AltiGen_LESLIEXIA” in the domain VMDOMAIN. We changed the password to
“altigen”.
3. After installation, add this user account to the Domain Admin group via Active
Directory Users and Computers (see Figure 145).
4. If MAXCS was already installed on the system, do the following: