User guide

MAXCS ACC 6.7.1 Administration Manual 339

C HAPTER

Microsoft Exchange Integration

This chapter provides step-by-step instructions for configuring Microsoft Exchange and

MAX Communication Server (MAXCS) ACC/ACM 6.7 to work together.

Note: An AltiGen Exchange Integration license is required for each extension using

Exchange integration.

Three integration options are possible (see “Setting Exchange Integration Options” on

page 79 for a full description of these options):

• Synchronize with Exchange – The same Exchange integration method used in

release 5.2 and prior: synchronizes voice messages between the AltiGen voice

mailbox and Exchange mailbox. Works with both Exchange 2007 and 2010.

• Bridged Access to Exchange – An option is provided in the AltiGen Voice Mail

System menu to log in to the Exchange mailbox (option 7 in the main menu). To

synchronize voice mail between the AltiGen mail box and the Exchange server, check

the Enable Synchronization check box. If you don’t check this, voice mail is not

synchronized between the two message stores.

• Native VM Integration with Exchange – In this mode, the AltiGen voice mail-

boxes are replaced by Exchange mailboxes. Each user in MAXCS needs to have a

mailbox in the Exchange server and each mailbox must be Unified Messaging (UM)

enabled, or the user will not be able to receive any voice mail.

You can choose any of the options while installing MAXCS, and later you can switch

options from MaxAdmin (in the Voice Mail Configuration window). If you upgraded from

AltiWare 5.2 and you were using Exchange integration, your configurations are kept and

the option is set to Synchronize with Exchange.

When you switch options, service restart is required.

Requirements

Make sure the following items are ready before Exchange integration is configured. Note

that AltiGen is not responsible for, and cannot support, installation of Microsoft Exchange

Server:

To set up any kind of Exchange integration, you need the following:

• One Windows server for MAXCS, loaded with:

– Windows Server or Windows XP

– The MAX Communication Server ACC/ACM 6.7 or above software