User guide
Chapter 25: Enterprise VoIP Network Management
326 MAXCS ACC 6.7.1 Administration Manual
Relocating a Global Extension
The administrator can relocate a global extension from one system to another. In addi-
tion, a user may be allowed to relocate a global extension by using the feature code #27.
To allow a user to use this feature, check the appropriate check box in the Relocation
panel on the Resolve tab. The behavior of this feature differs, depending on whether an
analog or IP phone is being used. (See page 327.)
Note: The check box is available only if a global extension is selected and that extension
has no conflict.
User can relocate
extension, if
checked
Admin can always
relocate extension
When a global extension (extension 1001, in this example) is moved from site A to site
B, this is what happens:
• The following configurations are replicated from site A to site B:
• First Name
• Last Name
• Password
• Extension Number
• DID Number
• Dial by Name
• Disable Mailbox option (in Extension Configuration, Mail Management tab)
• Site A marks extension 1001 as removed and adds it to a Relocated Extension List
(REL). The configuration of extension 1001 is still remembered in site A, even though
it appears to be removed.
• Site B creates extension 1001. If extension 1001 is found in site B’s REL, the exten-
sion 1001 will be restored in site B. However, the fields listed above will be overwrit-
ten with the settings of site A’s extension 1001. If extension 1001 is not found in site
B’s REL, a new extension 1001 will be created in site B. The fields listed above will
be set with site A’s extension 1001 settings. The remaining fields of extension 1001
in site B are set with default values.
For the administrator to relocate a global extension,
1. Select the extension in the User list. The Relocation panel shows where the exten-
sion is located.
2. From the To box, select a different system for the extension.
3. To move the extension’s voice mail along with the extension, check the Relocate
VM check box. Then select either Relocate VM Now or Relocate VM after x
hour(s).