User guide

Chapter 1: Overview
16 MAXCS ACC 6.7.1 Administration Manual
SuperQ – a Java-based application designed to queue and distribute calls for call centers
with workgroups located in different geographic locations or across multiple AltiGen
servers. SuperQ enables call centers to combine teams of workgroups from multiple
locations into one virtual team.
VRManager – allows administrators/supervisors to convert, schedule backup/delete,
and query recorded files.
SDK Tool Kit – offers a complete set of tools including APIs, documentation and sample
programs, to enable a developer to begin programming rapidly and efficiently. It in
-
cludes a self-installing CD-ROM containing AltiGen SDK software. Session-based licens-
ing is required for both Basic API and APC API interfaces.
Capacities
Capacities for an All-in-One Single System
PBX Capacity
• Maximum 400 extensions (IP, analog, and mobile extensions)
• Maximum 256 MobileExt ports per system
• Maximum 200 MaxCommunicator/MaxAgent sessions
• Maximum 20 AltiConsole sessions
• Maximum 20 MaxSupervisor sessions
Call Center Capacity
• Maximum configurable agents per workgroup - 512
• Maximum active login agents per workgroup - 256
• Total configured agents per system including all workgroups - 1280
• Total agents seats (License/Head) per system - 256
Capacities for a Multi-Gateway Softswitch
PBX Capacity
• Maximum 1,000 extensions (IP, analog, and mobile extensions)
• Maximum 256 MobileExt ports per system
• Maximum 400 MaxCommunicator/MaxAgent sessions
• Maximum 20 AltiConsole sessions
• Maximum 20 MaxSupervisor sessions
Call Canter Capacity
• Maximum configurable agents per workgroup - 512
• Maximum active login agents per workgroup - 256
• Total configured agents per system including all workgroups - 1280
• Total agents seats (License/Head) per system - 512