User guide

Chapter 22: Workgroup Configuration
MAXCS ACC 6.7.1 Administration Manual 277
Figure 136. MaxCall Configuration screen
• ID – Campaign IDs are assigned sequentially by the MAXCS system.
• Campaign Name – The name you give to a calling campaign.
• Transmitted CID – The caller ID to transmit to the callee when an agent makes a call
and uses MaxCall to play a phrase to the callee’s phone.
Adding a Transmitted CID
1. Click the Add button.
2. Enter a campaign name and a caller ID to transmit when this campaign is chosen by
the agent, and then click OK.
The campaign names and caller IDs then appear in MaxAgent, MaxCommunicator, and
MaxOutlook in the MaxCall tab list: