User guide

Chapter 22: Workgroup Configuration
MAXCS ACC 6.7.1 Administration Manual 267
• Enable Mail Forwarding – When selected, the workgroup’s e-mail will be forward-
ed to the e-mail address you specify in the Forward E-mail Address box. The ad-
dress should be a full address, including the domain (for example, jsmith@thecom-
pany.com).
If you enable mail forwarding, you also specify what you want done with the original
messages after they have been forwarded. In the list you can choose to:
– Delete Messages after Forward
– Keep the Messages as New
– Keep Messages as Saved
Setting Mailbox Playback Options
You can use the following check boxes to turn on or off options for listening to playback
of recorded messages. These options apply to both new messages and saved messages,
and they can be applied to multiple workgroups using Apply to:
Parameter Description
Announce Message
Sender Before Playback
Selected, the user hears the name of the message sender
(internal sender only) before listening to recorded AltiGen Voice
Mail System messages.
Announce Time Stamp
Before Playback
Selected, the user hears the timestamp (time and date) of each
message before playback.
Confirm Callback
Number
Selected, system confirms the accuracy of the caller’s number.
Enable Distinctive Call
Waiting Tone
Selected, the user hears three different call waiting tone ca-
dences to distinguish between internal, external, and operator
calls (see “Distinctive Ring” on page 43).
Play the Newest Voice
Message First
Selected, new voice mail will be retrieved first. When not
selected, the system will play voice mail based on first in, first
out.
Setting Mailbox Capacities
You can set various mailbox capacities with the following options, and you can apply the
settings to multiple workgroups using Apply to:
Parameter Description
Max Number of
Messages
Maximum number of messages stored in the workgroup’s
mailbox. The range is 1–999, defaulting to 100.
Mailbox Size
Mailbox size in MBs of stored messages. The range is 1–500
MB, with a default of 50.
Max Message Length
Maximum length of voice messages in minutes. The range is
1–30 minutes, with a default of 5 minutes.
Retention Length of
Saved
Number of days saved messages are archived by the system.
The range is 1–90 days, with a default of 60.