User guide

Chapter 22: Workgroup Configuration
MAXCS ACC 6.7.1 Administration Manual 265
Establishing Workgroup Membership
Add agent extensions to a workgroup on the Group Member tab in the Workgroup
Configuration window.
Figure 130. Workgroup Configuration, Group Member tab
To add extension(s) to a workgroup,
1. Select the workgroup in the Group List.
2. On the Group Member tab, click the extension number(s) in the Not Member list.
Use Shift+click and Ctrl+click to select several extensions.
3. Click Add between the columns to move them to the Member list.
Note: If the workgroup pilot extension is configured to Ring All Available Members,
the maximum number of members is 20. See “Setting Call Handling Options”
on page 270 for details.
To remove extension(s) from a workgroup,
1. Click the extension number(s) in the Member list.
2. Click Remove to move them to the Not Member list.
Log In/Out a Group Member
An administrator can log in or log out a group member, by selecting the member in the
Member List and clicking the Login Now or Logout Now button.
Setting Login Status for System Restart
Whenever the system is restarted, the administrator can use the list at the bottom of
the Group Member tab to:
• Keep Login Status – All group members retain their original login status for that
group prior to restart (default setting)