User guide

The name of the
selected group appears
here
Chapter 21: Line Park Configuration
MAXCS ACC 6.7.1 Administration Manual 255
Figure 127. Configuring a Line Park group’s member extensions
5. Select members for this Line Park group from the Non-Members list, and click Add
to move them to the Members list.
Members of a Line Park group can use their MaxCommunnicator or MaxAgent appli-
cations to see and pick up calls parked for this group.
Any extension can park a call to any group. Any extension can pick up a call from
any group using #51 followed by the line park location, if allowed by MaxAdmin
configuration.
6. Configure the following Line Park options:
Park by System:
• Play greeting phrase to caller when parked – Select this option to have the
system play the greeting phrase you select from the box, before playing music on
hold. Specify whether to play the greeting once only, or every x seconds.
• Play ring back tone to caller when parked – Select this option when you want
the caller to hear a ring back tone if the call has not been answered by any ex-
tension or voice mail. If the call is answered and parked, the caller will hear a
greeting phrase and on-hold music.
• Enable Timeout – When you check this box, a line park call will time out after
the number of seconds set in the value box. Use the Timeout forward to boxes
to route the call to an AA, voice mail, or an extension/group.
Park by Extension User:
• Play greeting phrase to caller when parked – Select this option to have the
system play the greeting phrase you select from the box, before playing music on
hold. Specify whether to play the greeting once only, or every x seconds.
• Play ring back tone to caller when parked – Select this option if you want the
caller to hear a ring back tone if the call has not been answered by any extension
or voice mail. If the call is answered and parked, the caller will hear a greeting
phrase and on-hold music.
• Enable Timeout – Check this box to specify, in seconds, when a line park call
will time out. Use the Timeout option boxes to forward the call to the extension
that parked the call, alert the extension that parked the call, or forward the call
to an AA, voice mail, or an extension/group.