User guide

Chapter 1: Overview
12 MAXCS ACC 6.7.1 Administration Manual
Alerting – An announcement can be sent to Voice Mail when the email server disk is full.
“Apply To” Feature – applies changes (only the field that was changed) to multiple
extensions, trunks or channels instead of having to change them one at a time.
Call Detail Reporting (CDR) – the system collects and records information on outgoing
and incoming phone calls, such as length of call, time of call, number of calls. This data
is written to an internal database.
Configurable Emergency Number – For international use, allows the system admin-
istrator to set up country-specific emergency numbers.
DNIS Routing Tables – incoming trunk calls can be routed to an AA, extensions, work-
groups, hunt groups, and so on, based on DNIS numbers configured in the system ad-
ministration routing tables.
E-911 Calling Support – allows an administrator to designate a number of trunks
(Triton Analog or PRI) for dedicated E-911 use. CAMA trunks are supported by analog
trunk ports.
E-mail and Voice Mail Storage – can be placed on drives other than the system drive.
Emergency (911) Call Notification to Extension/Outside Number – when any ex-
tension dials an emergency number, the system can make calls to pre-configured exten-
sions or outside numbers. A system can have more than one emergency notification
number configured.
Extension Checker – a tool that checks the security status of every extension in your
system.
Extension Password Protection for Application Logins – the system maintains a
counter for each extension to track CTI client application login failures. When eight
successive failures are reached, the system disables login connection for 1 to 24 hours
to prevent password intrusion. Applies to login from MaxCommunicator, MaxAgent,
MaxSupervisor, AltiConsole, CDR Search, and other add-on applications.
Feature Profiles – allows administrators control over user access to system feature
codes.
License Assignment – A License menu allows administrators to easily verify and
assign licenses.
Log In and Log Out – An administrator can log in and log out a workgroup member
from the Workgroup Configuration window in MaxAdministrator.
Monitor List – lets you configure an extension’s privilege to see other extension’s call
activity through MaxCommunicator or MaxAgent.
Password Security – allows administrators to lock extensions that have been “at-
tacked” with false password attempts and to set default system passwords for newly cre-
ated or newly assigned extensions.
Out Call Routing Configuration – allows outgoing calls to be directed to particular
trunk routes, based on parameters assigned in the Out Call Routing table.
Remote Administration – a version of theMaxAdministrator application that can be
installed on a Windows 2003/2008/XP client computer to remotely administer one or
more systems.
Transmit Extension Calling ID – each extension can be configured with a calling ID.
When an outgoing call is made by this extension through PRI or IP trunks, the calling ID
is displayed as the Caller ID to the receiving caller.
Voice over IP Features
VoIP features include: