User guide

Chapter 19: Hunt Group Configuration
244 MAXCS ACC 6.7.1 Administration Manual
• Seconds after Answered – If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose an option for when the extension user is to be notified of new messages:
• Non-Business Hours – Notify only during non-business hours. Business hours are
set in System Configuration, Business Hours tab (see “Setting Business Hours” on
page 49).
• From/To – Notify during a specified time of day. Select the hours in the From and
To time scroll boxes.
• Any Time – Notifyat all times (every day).
Setting Call Handling Options
Call Handling options include handling busy calls, forwarding, handling no-answers, call
distribution, and other options.
You can use the Apply to button to apply call handling settings to one, some, or all hunt
groups. See “Apply to Button” on page 236 for more information on using Apply to.
To work with hunt group call handling options, click the Call Handling tab in the
Huntgroup Configuration window, and select the hunt group number from the Group
List.
Figure 122. Huntgroup Configuration, Call Handling tab
Handling Busy Calls
You have several options for handling calls while the agents in a hunt group are busy. If
you do not enable busy call handling, the caller simply hears a busy signal.