User guide

Chapter 1: Overview
MAXCS ACC 6.7.1 Administration Manual 11
Press “0” Option for Extension in Voice Mail – allows a caller to press “0” while
listening to an extension’s greeting. The “0” can be configured by the administrator to
forward the user to operator or other destinations.
Priority Delivery – allows caller to set the priority of message delivery such as normal
or urgent.
Private Messaging – allows users to leave a private message in their voice mail for the
expected caller.
Reminder Calls – are used to remind you of important meetings, things to do or people
to call.
Remote Access – allows users to access the Voice Mail System from outside by dialing
into the AA and pressing # to log in; or pressing ### from any internal extension to
access any voice mail box.
Return to AA – after leaving a voicemail message and pressing # to send it, incoming
trunk callers are prompted with the option to return to AA to try another path or person.
Set Call Forwarding from Voice Mail – users can set up Call Forwarding from within
the Voice Mail System. This allows users to set up Call Forwarding while away from the
office.
Voice Mail Distribution List – allows the user to use system distribution lists or per-
sonal distribution lists for forwarding voice mail. Up to 100 distribution lists can be cre-
ated. Each distribution list can have up to 64 entries, and any entry can be another dis-
tribution list.
Zoomerang – allows users to listen to messages in the Voice Mail System, make a
return call to a party who left a message, and then return to the Voice Mail System to
continue checking the next messages, all in a single call into the Voice Mail System. If
the caller ID information is not captured, the user may enter the “call back” number
manually.
Internet Integration Features
Internet integration features include:
Exchange Integration – provides message synchronization between MAXCS and a Mi-
crosoft Exchange server on the LAN. This feature allows for dynamic synchronization of
mail between the two servers so that deleted messages from one server get automati
-
cally deleted in the other server. Similarly, a new message sent to one server is trans-
mitted to the other server. This way, the message can be accessed or deleted from either
server. For example, when a voice mail is deleted from MAXCS, it is automatically delet
-
ed from the Exchange server too.
Mail Forwarding – allows you to forward voice mail to an email address. The destina-
tion address can be an IP address such as 100.200.101.201, or a domain name such as
altigen.com.
Remote Download of Messages via Internet – allows users who are traveling and/
or working at home to download all new voice and email messages in the Voice Mail
System Post Office Box via a local internet access line.
System and Administration Features
System and administration features include:
AA Configuration File Export– lets you export your complete AA configuration to an
html file.
AA Copy – An AA configuration can be copied, forming the template for a new AA.