User guide

Chapter 18: Mobile Extension Configuration
232 MAXCS ACC 6.7.1 Administration Manual
When the mobile extension user calls into the system, any mobile trunk port
can answer the call, verify caller ID, and play a dial tone to the mobile exten-
sion user.
Dedicated—Only analog trunks can be dedicated mobile trunks. When select-
ed, you need to assign a mobile trunk port to this mobile extension. You have
the option to disable caller ID verification if a mobile trunk port is dedicated to
this mobile extension. The mobile extension user will hear a dial tone when call-
ing into this specific trunk port. Use the Browse button (…) to select the de-
sired mobile trunk.
Figure 117. Mobile Trunks dialog box
• In the Phrase panel, you have three options: You can select either Press Any
Key To Answer Call or Play Phrase After Answered. And you can select
Play Phrase Before Dial Tone. You can use the Apply button to apply selec-
tions in this panel to other mobile extensions.
Note: For mobile extensions running MaxMobile Communicator, you should
clear all three check boxes in the Phrase panel.
• Press Any Key To Answer Call—when a call is answered by this mobile
extension user, the system will play the following phrase for the mobile
extension user: “To accept this call, please press any digit.” The user must
press any key within 3 seconds to connect the call; otherwise, it will time out
and the call will be treated as an agent/extension RNA and will be routed
according to its workgroup/extension setting.
If there is a network error or a mobile extension trunk is not available, RNA
handling is applied to the caller. Therefore, it is suggested that you don’t
check the Set RNA Agent Logout option for the group that contains the
mobile extension as an agent (Workgroup Configuration, Call Handling
tab).
• Play Phrase After Answered—the system will play the given phrase when
the mobile extension user answers the call from the system. The default
phrase (9037) is a special tone to signal the mobile extension user that this
call can be put on hold, parked, transferred, conferenced.
• Play Phrase Before Dial Tone—the system will play the default phrase
9037 (a special tone) and then the dial tone when the mobile extension user
calls into the system through a configured DNIS Access Number.