User guide

Chapter 17: AltiGen IP Phone Configuration
220 MAXCS ACC 6.7.1 Administration Manual
Program-
mable Keys
• BLF (Busy Lamp Field)
– When selected, enter an extension number in
the field below; this will be associated with the corresponding program-
mable key to this extension number; the light in this programmable key
indicates that the extension number is busy or ringing. You can select
the Play Beep Tone check box to also have the IP phone play an au-
dible beep or one of several different ring tones when the extension
number is ringing.
Note: The BLF feature can be assigned only to internal extension num-
bers, not outside numbers.
• Feature Code
– When selected, enter an AltiServ feature code in the
field below; this will be associated with the corresponding programma-
ble key to dial this feature code
• Admin Defined # – When selected, this programmable key can be
configured by the administrator only. Enter a valid number 0~9, *, #,
or F (Flash) in the field below.
One use for this can be to tag a call with an account code by pressing
one button. For example, entering F#321 for programmable key 1 will
cause a connected call to be tagged with account code 1 (F is for Flash,
#32 is the extension feature code, and in this example, 1 is the account
code). Account codes are set up in System Configuration, Account Code
tab.
• Line Park – When selected, enter the Line Park line ID in the field
below. The user can press this programmable key to park a call or to
retrieve a parked call.
• Call Record –
When selected, the user can press this programmable
key to start conversation call recording. This only works for extensions
with Record on Demand selected in the Extension Configuration
window.
• WG Status
– (IP710 only) When selected, the user can press this pro-
grammable key to see the real-time workgroup status (callers in
queue, longest queue time, number of callers who have waited longer
than the service threshold, and service level).
• User Defined #– (Default) Allows the user to define the
programmable key from the IP phone.
• Headset
– (Alti-IP 600, IP 705) When configured from the list for
programmable key 10 (Alti-IP 600) or programmable key 5 (IP 705),
the IP phone user will be able to activate a third-party headset
(certified by AltiGen).
• Flash
– (Alti-IP 600) Upon initial installation, the lower left program-
mable key is set up as FLASH by default. This key can be re-assigned
in MaxAdmin, using the AltiGen IP Phone Configuration window. No
other programmable keys can be configured to FLASH.
Display
Workgroup
Status
(Alti-IP 600 and IP 705) When enabled, allows the IP phone to display
workgroup queue status, such as number of queued calls, the current
longest queue time, agent login/logout state by pressing the Down arrow
key.
The configuration in MaxAdmin will override the IP phone’s local
configuration after the IP phone is registered. If the IP phone’s local
configuration is changed while in Basic mode, these changes will be
overwritten by MaxAdmin settings.
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