User guide

Chapter 15: Extension Configuration
200 MAXCS ACC 6.7.1 Administration Manual
• To an Extension – Select an extension from the list.
• To a Group – Select a group from the list.
• To the Operator
• To an Outside Number – This option is available if it is allowed in the Other Call
Restrictions option in the Restriction tab, as discussed in
“Setting Other Call
Restrictions” on page 197. Also, see “Outcall to Cellular or PCS Phone Numbers” on
page 195.
If you choose Outside Number, select a trunk or route access code to use in the
small list on the left, and type in the full prefix and phone number.
• To Line Park – If configured, select a Line Park group (configured in “Line Park
Configuration” on page 253) from the list.
• To Free Format – This option is available only to virtual extensions.
Note: Using an IP extension, APC extension, or Paging Group as a forward target is
not supported. Forwarding over IP and E1 trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one
second of delay.
You can use this configuration to send out additional DTMF digits to an extension,
hunt group/workgroup, or outside number. Here is an example: Virtual extension
100 is set to forward all calls to "200,,,123". Extension 101 makes a call to extension
100. The call is forwarded to 200. If 200 is an extension, 3 seconds after extension
200 picks up the call, extension 200 should hear DTMF tones (123). If 200 is a hunt
group or workgroup with agent 201 and 202, when the agent (either 201 or 202)
picks up the call, after 3 seconds the agent should hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk
access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3
seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102,
wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed (even while the
target phone is ringing). For an extension call, the wait time starts after connecting
to the extension (it does not when ringing begins).
• To Paging Trunk – This option is available only to virtual extensions. To use this
option, you have to select a paging trunk in Trunk Configuration.
Note: Forwarding calls to a pager is possible but not recommended since callers will
only hear what is heard when calling a pager and will not know to enter a return
phone number unless instructed.
Do Not Disturb
Enable Do Not Disturb – Check this option to send all calls for the selected exten-
sion(s) to the extension’s voice mail. This feature is also accessible by the user at the
user’s station by dialing #33. Note that this overrides any One Number Access settings
for the extension.
Handling Busy Calls
You have several options for handling calls while the extension is busy, and again, the
options vary depending on the extension type. If you do not enable busy call handling,
the caller simply hears a busy signal.