User guide

Chapter 15: Extension Configuration
MAXCS ACC 6.7.1 Administration Manual 199
Figure 105. Extension Configuration, Answering tab
Forwarding All Calls
Call Forwarding is available to all types of extensions.
This is the Call Forwarding feature that is also accessible by the extension user by dialing
#36.
A One Hop Limit to Call Forwarding for a Transferred Call
There is a one hop limit to call forwarding when the call that is being passed is a trans-
ferred call. For example, extension 100 receives a transferred call and forwards this call
to extension 101; extension 101 is set to forward all calls to extension 102; extension
102 receives the call but CANNOT forward this call to another extension.
A 10-Hop Limit to Call Forwarding for Direct Calls
For direct calls, there is a “10-hop” limit to call forwarding. For example, extension 100
forwards to extension 101, 101 forwards to 102, 102 forwards to 103, and so on,
through extension 120. A call to extension 100 will be forwarded to 101, which will for-
ward to 102, which will forward to 103, and so on, until the call has been forwarded 10
times. At that point, the call will not be forwarded again; if the last extension in the for-
warding chain does not answer, the call is sent to extension 100’s voicemail.
If there is a loop condition in the forwarding chain (for example, 100 forwards to 101,
101 to 102, and 102 back to 100), the call is sent to the first destination’s voice mail.
To enable call forwarding, select Enable Call Forward to, then indicate the forwarding
destination. You can use Apply to to act on multiple extensions, with the restrictions
discussed in the previous section. The forwarding options are as follows:
• To Voice Mail
• To AA – Select the auto attendant number to use in the list under the option.