User guide

Chapter 15: Extension Configuration
196 MAXCS ACC 6.7.1 Administration Manual
• Seconds after Answered – If the answer supervision signal is provided by the
carrier, check this option and set the delay timer to 2 to 5 seconds. In some cases,
the pager carrier cannot detect DTMF right after the call connection. (Default is 10
seconds, maximum is 30.)
Note: You may need to try a different delay setting to make sure the user return
number is transmitted properly after configuration.
Setting Notification Business Hours
You can choose from three options for when the extension user is to be notified of new
messages:
• Non-Business Hours – Notify only during non-business hours. Business hours are
set in System Configuration, Business Hours tab (see
“Setting Business Hours” on
page 49).
• From/To – Notify during a specified time of day. Select the hours in the From and
To time scroll boxes.
• Any Time – Notify at all times (every day).
Enabling Message Notification
After configuring your message notification settings, to enable message notification,
check the Allow Extension User to Configure Forwarding, Notification and
Reminder Call to an Outside Number check box on the Restriction tab of Extension
Configuration.
Configuring Calling Restrictions
To work with extension call restrictions, select the extension number you want to work
with from the Agent/Supervisor/Extension list, then click the Restriction tab.