User guide

Chapter 15: Extension Configuration
MAXCS ACC 6.7.1 Administration Manual 193
Note: You can use Apply to to apply notification settings to one, some, or all exten-
sions. See “About the Apply To Button” on page 178 for more information on using
Apply to.
Setting the Message Types for Notification
Select the types of messages for which the extension user is notified:
• None – No notification. Selecting this option does not prevent the user from getting
message waiting indicators or stutter dial tone when new messages are received.
• Urgent Voice Messages Only
• All Voice Messages
The system will perform notification under the following conditions:
• Extension's message notification is set to Urgent Voice Messages Only.
• Extension's notification Schedule is set to Non-Business Hours.
• Voice mail received during business hours is marked urgent.
• Extension user does not check the urgent message.
The system will start notification as soon as it enters non-business hours.
Note: Message notification can also be set in MaxCommunicator/MaxAgent, and the
settings are reflected in MaxAdmin.
Emergency Notification
When any extension dials an emergency number, the system can make calls to specified
extensions, groups, or outside numbers. To configure this option, select the extension/
group/outside number, and check the When Emergency Number Has Been Dialed
check box.
Emergency-number calls are logged to SecurityAlert.txt (see “Where Security Alerts Are
Logged” on page 194.)
Unusual VM Activity Notification
When certain unusual activity is detected from an extension’s voice mail, the system can
notify a designated extension. This option is intended to help detect if a hacker has ob
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tained control of and is making calls from an extension’s voice mail. To alert an extension
(usually the administrator) when either of the following abnormal activities are happen
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ing, select the extension and check the option When unusual call activity has been
detected:
• When calls made from voice mail are unusually long (by default, more than 120
minutes)
• When the number of calls made from voice mail is unusually high (by default, more
than 20 calls in one voice mail session)
When the designated extension is notified, the system will play "Unusual call activity has
been detected from Extension xxx. More than yy calls have been made from the exten
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sion's voice mail. Please verify with the extension user." Or "Unusual call activity has
been detected from Extension xxx. The extension made more than a yyy-minute call
from the extension's voice mail. Please verify with the extension user." The security no
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tification will be made only once within a call.