User guide

Chapter 15: Extension Configuration
MAXCS ACC 6.7.1 Administration Manual 183
Recording Tone
•
Disable – No tone is played during a recording.
• Insert tone before recording – Plays one tone to alert the parties that the
conversation is being recorded.
• Insert repeating recording tone – Plays a low-volume background tone every 15
seconds to alert both parties that the conversation is being recorded. The tone is re-
corded together with the conversation. The tone does not disrupt the conversation.
Note:
•
The recording session starts when the call enters the connected state and ends when
hang up or flash is pressed, or when the call is transferred.
• The recording setting at Extension Configuration only applies to non-workgroup
calls. The recording setting at Workgroup Configuration only applies to workgroup
calls. To allow an agent to record all calls (non-workgroup and workgroup), both
recording settings must be enabled.
Physical Location and Type
You can change the extension’s type and location.
Changing the Type
The type of extension – physical or virtual – is set when you create the extension. After
you create the extension, the type is displayed in brackets in the Agent/Supervisor/
Extension list on the left side of the Extension Configuration window.
You can change a Virtual extension to a Physical one, and vice versa.
If you change the type to physical, you can also set the location and configure the line
as discussed in the “Setting the Line Properties” on page 184.
For details about IP extension configuration, see “Setting Up IP Extensions” on page 207.
Assigning a Location to a Physical Extension
When changing a virtual extension to a physical extension, the Location parameters are
available. If you know which board and channel this extension is wired to, you can use
the Prev and Next buttons to select the correct board and channel number for this
physical extension.
Changing the Location
To change the location of a physical extension, select the extension number in the list of
extensions, then click the Prev or Next buttons to change the board and channel set-
tings until the location you want is displayed. Like other changes, this change isn’t final-
ized until you click Apply.