User guide

Listening in to or recording a conversation without the consent of one or both parties
may be a violation of local, state, and federal privacy laws. It is the responsibility of
the users of this feature to assure they are in compliance with all applicable laws
.
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Chapter 15: Extension Configuration
182 MAXCS ACC 6.7.1 Administration Manual
License Assignment
•
Concurrent Session – When this extension is in recording state, a recording license
is consumed; otherwise, a recording license is not being consumed by this extension.
• Dedicated Seat – Assigns this extension a recording license for its exclusive use.
The license is consumed whether or not the extension is recording.
Recording Options for Non-Workgroup Calls
• Disable – No recording of non-workgroup calls.
• Auto record to central location – Records all the extension’s non-workgroup calls,
which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page
102); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
• Record on demand to central location – Records non-workgroup calls on de-
mand, which are saved to a centralized location (defined in System > Recording
Configuration – see “To Enable and Configure Centralized Recording” on page
102); this option requires either a shared Concurrent Recording Session license or a
Dedicated Recording Seat license to be available.
• Record on demand to extension VM – Records non-workgroup calls on demand,
which are saved to the extension’s voicemail box. No license is required for this op-
tion. If the recording file size is larger than the mailbox size set for the extension,
the recording file is discarded. The administrator should assign a large enough mail-
box size to this extension. (The mailbox size setting is on the Mail Management
tab.)
Note: The recorded file will not be forwarded to e-mail as an attachment even if mail
forwarding is enabled to forward voice mail to e-mail.
• Record X out of 10 calls – If recording to a central location, automatically records
all incoming non-workgroup calls at a specified interval for every 10 calls. Group calls
are not recorded.
For example, if you set to record 4 out of 10 calls, the 1st-4th and 11th-14th, and
so on, will be recorded. The shaded calls will be recorded in the following example: