User guide

Chapter 14: Out Call Routing Configuration
172 MAXCS ACC 6.7.1 Administration Manual
Dialing pattern configuration tips
• If a dialing pattern has multiple routes assigned to it, the system will try to use the
first route configured to process the call that has this dialing pattern. If the first route
is busy or not in service, the system will use the second route, and so on.
• If a dialing pattern requires the system to add or remove digits, a route with digit
manipulation configuration needs to be set up correctly. This means that you may
need to have the same group of trunks belong to different routes. Each route may
have a different digit manipulation rule.
• If you are using dialing pattern to restrict outgoing calls, you need to be aware of
the following system implementations:
– The system first checks to see if the number is blocked for this extension (a setting
in the Extension Configuration window, Restriction tab).
– The system then checks the System Configuration Call Restriction tab settings
to see if this number is blocked by the system.
– The system then checks the Dialing Pattern configuration, and if a specific num-
ber or pattern is not blocked, the system will dial the number through a proper
route.
In other words, if extension and system call restrictions are not blocking a number
or pattern, you can use Out Call Routing to build restriction rules to block numbers
or patterns.
Configuration Example - Solving 10-digit Dialing
Situation: Company ABC located in Dallas, area code 214, has one PRI circuit from the
local carrier. Both 214 and 972 area codes are local 10-digit dialing area codes. The
carrier will reject the call if the system dials 1214 or 1972 when dialing a local call.
1. Create a route to include all the T1 channels.
2. Apply the route to Default Routes.