User guide

MAXCS ACC 6.7.1 Administration Manual 167

C HAPTER

Out Call Routing Configuration

There are two ways to initiate outbound dialing in an AltiGen PBX:

• Using the trunk access code – The trunk access code is easy to configure and use.

However, it does not have the capability to resolve complicated dialing situations.

• Using the route access code – Using the route access code with the Out Call

Routing table can resolve the following complicated dialing situations:

– Multiple 10-digit dialing area codes.

– Both 10-digit and 11-digit dialing in the same area code.

– Multiple carriers providing trunks for different purposes. For example, you may

have a local carrier provide trunks for local calls only and a long distance carrier

provide trunks that can accept only long distance dialing.

– Block certain dialing patterns by creating an exceptions list.

– Assist VoIP hop-off dialing to another system.

– Assist T1/PRI tie trunk hop-off to other system.

– Assist system Zoomerang and client application dialing, for example,

MaxCommunicator and MaxAgent. For example, dialing from MaxCommunicator

will carry 11 digits and require the system to remove a digit before making a call

to the carrier if it is a 10-digit dialing area.

– Divide trunks with the same characteristics into multiple routes and prioritize

them when assigning routes on the Default Routes tab or on the Dialing

Pattern tab of the Out Call Routing Configuration window.

When a user dials an outside number using the route access code, the system performs

the following tasks:

• Compares the dialed number with entries in the Dialing Pattern table. If there is a

match, the system uses the route assigned to the dialing pattern to make the out

bound call. The route assigned to the special dialing pattern may have a digit ma-

nipulation rule to add or remove digits from the dialed number.

• If there is no match in the Dialing Pattern table, the system examines the digits to

determine if the call is a local, long distance, international, or emergency call. The

routes defined in the Default Routes tab are used to process the call.

Configuring Out Call Routing

To configure out call routing, select PBX > Out Call Routing Configuration.