User guide

Chapter 13: In Call Routing Configuration
MAXCS ACC 6.7.1 Administration Manual 163
• During Business Hours
• Outside Business Hours
• Non Workdays
Within each of these three time slots, you have the following routing options for incoming
calls:
• Route to a particular extension selected in the list
• Route to a particular auto attendant selected in the list
• Route to the operator
Also, you can set additional routing attributes based on:
• Holiday Profile – Routes incoming calls based on Holiday Profiles configured in
System Configuration (see
“Routing Calls on Holidays” on page 50)
• Business Hours Profile – Routes incoming calls based on Business Hours Profiles
configured in System Configuration (see
“Setting Business Hours” on page 49).
During Business Hours, Outside Business Hours and Non Working Day are
defined and selected by Business Hours profile.
• Language Setting – Lets you specify that callers who dialed from the selected caller
ID will hear prompts in the language you set here. This field will have choices only
if you added sets of prompts according to the instructions in
“Multilingual
Configuration” on page 93.
DNIS Routing
When an incoming call comes through a trunk with DNIS or DID numbers, the system
can route the call to the proper extension, auto attendant or operator based on the DNIS
or DID number collected.
In order to locate an entry in the DNIS table for an incoming call, a full match is required.
To access DNIS routing settings, click the DNIS Routing tab in the In Call Routing
Configuration window.