User guide

MAXCS ACC 6.7.1 Administration Manual 161
C HAPTER
13
In Call Routing Configuration
In Call Routing rules determine how the system routes incoming trunk calls to various
targets. The system’s routing steps are as follows:
Step Routing Process
1
Match DID number configured in extension, workgroup, or hunt group. If there
is no match, go to the next step.
2
Match caller ID defined in the Caller ID Routing table. If there is a match and
• today is a holiday, route the call according to the Holiday Profile’s routing
rules.
• today is not a holiday, route the call according to business hour routing rules
defined in the Caller ID Routing configuration.
If there is no caller ID match, go to the next step.
3
Match DNIS number defined in the DNIS Routing table. If there is a match and
• today is a holiday, route the call according to the Holiday Profile’s routing
rules.
• today is not a holiday, route the call according to business hour routing rules
defined in the DNIS Routing configuration.
If there is no DNIS number match, go to the next step.
4
If today is a holiday, route the call according to the Holiday Profile configured for
the trunk port that the call is coming in on. If today is not a holiday, route the
call according to the business hours routing rules defined in the In Call Routing
tab of the Trunk Configuration window.
The In Call Routing Configuration window lets you enter Caller ID and DNIS numbers into
a routing table and set routing rules for a matched number.
To configure In Call Routing, select PBX > In Call Routing Configuration.
Caller ID Routing
When an incoming call comes through a trunk with Caller ID, the system can route the
call to the proper extension, to the auto attendant, or to the operator, based on the
Caller ID number collected.