User guide

MAXCS ACC 6.7.1 Administration Manual 3

C HAPTER

Overview

MAX Communication Server (MAXCS) is AltiGen’s system software targeted for the IP

PBX and contact center market. MAXCS is designed with an intuitive easy-to-use graph

ical user interface so your IT staff can easily manage the system and reduce administra-

tive costs. The software is designed to support voice and data communications con-

verged into a single data network. The mobility solutions provide your employees work-

ing remotely with the same set of features as employees working in the office.

The product is designed to provide contact centers with the essentials to service, re-

spond and track performance of contact professionals. Since MAXCS is IP-enabled and

modular, call-centric businesses are protected against growing out of their investment.

System Features

The following sections list the key features of the MAXCS system.

IP PBX Features

Account Codes – allows the user to input an account code on each call to track tele-

phone usage in order to bill back to clients or create a record of calls specific to a project

and to budget and forecast expenses. Forced Account Codes force the user to input

an account code on each call to track telephone usage. The administrator can configure

which extensions are required to enter an account code, and also configure the option

to require an account code for long distance calls and international calls, but not local

calls. An administrator also can block the display of the account code table in client ap

plications. Users can be prevented from seeing account codes they don’t need to see.

Automatic Dialing Plan Rules– Administrators can configure a call return rule based

on the country in which they reside. Applies to call return from Caller ID, Zoomerang,

and making a call from Microsoft Outlook.

Business Hours Profile – allows for setting morning and afternoon business hours for

each day of the week. Multiple business hours can be configured in a system. Also, mul

tiple Business Hours profiles can be assigned to DNIS Routing and Trunk In Call Routing

entries.

Busy or Ring No Answer Call Handling – sends calls to voice mail, another extension,

or AA if the called extension or group is busy or does not answer.