User guide

Chapter 9: Call Recording Configuration
MAXCS ACC 6.7.1 Administration Manual 101
• FTP Server – The IP address of the FTP server.
• FTP Access Account – An FTP server account name that gateways can log in to.
• FTP Path – The directory that the files will be transmitted to on the FTP server.
• Password – FTP account password.
5. Click FTP Test to verify that login to the FTP server is successful. Click OK.
Note: To allow supervisors to record an agent’s non-workgroup call, check the appro-
priate check box on the System Configuration General tab. For details, see “Set-
ting General Parameters” on page 41.
Using a Remote Shared Directory
It is strongly recommended that you use VRManager to manage centralized recording
and that you save recordings to a local drive or network attached storage on the gateway
that is running AltiServ. If you save recordings to a network drive, and the network be-
comes unstable, you could lose any files of conversations being recorded at that time.
However, if you need to use a remote shared directory, and you are using Windows
2003/2008 Server, follow the steps below:
1. From the desktop, select Map Network Drive from the Tools menu.
Figure 47. Map Network Drive
2. Click the Sign up for online storage or connect to a network server link.